Effective Date: May 11, 2026
Poly Adventures LLC is committed to providing a transparent and fair refund policy for all services and products offered on our website.
Digital Products and Subscriptions
All route guides, premium comparisons, and any subscription services we offer are digital products. Because of the nature of digital content, once you gain access to the purchased material or the subscription begins, refunds are generally not available. However, we understand that exceptional situations can occur. If you experience significant technical problems that prevent you from accessing the content you paid for, or if you made an accidental duplicate purchase, we will review your case individually and may offer a refund or exchange where appropriate.
Refund Request Process
All refund requests must be submitted within 14 days from the date of purchase. To request a refund, please contact us by email and provide your order number, the email address used to make the purchase, and a clear explanation of your reason. We review each request carefully and will respond within 5 business days.
Approved Refunds
If your refund is approved, we will process it back to the original payment method. The time it takes for the money to appear on your account depends on your bank or payment provider and can take up to 10 business days. Partial refunds may be issued in certain cases, such as when only part of a subscription period has been used.
Non-Refundable Items
Certain services and purchases are non-refundable by default. This includes any content that has been viewed or downloaded, personalized route consultations, and subscriptions after the initial 14-day window has passed. Promotional purchases and discounted items may also have stricter refund conditions.
Cancellations
You may cancel a recurring subscription at any time through your account settings. The cancellation will take effect at the end of the current billing period, and you will continue to have access until that date. No prorated refunds are issued for cancellations mid-cycle.
Changes to This Policy
We may update this Refund Policy from time to time. Any changes will be posted on this page with a new effective date. We recommend reviewing this policy periodically to stay informed about our current refund terms.
Contact Us
If you have any questions regarding this Refund Policy or need to request a refund, please reach out to us using the contact details below.
Poly Adventures LLC
Email: [email protected]
Phone: +1 575-437-0349
Address: 3199 N White Sands Blvd, Alamogordo, NM 88310, United States
Thank you for choosing Poly Adventures. We value your trust and do our best to ensure a positive experience.